Help & FAQs
Clear answers on vehicles, quotes, urgent pick-ups and booking your journey.
Is this a private car or a shared ride?
We take enquiries for private vehicles. Quotes are based on the vehicle and itinerary; the passenger count on this website does not calculate a per-person ticket price.
What do you need for a quote?
Please share both cities and full addresses, dates, times, passenger numbers and luggage details. Include flight numbers for airport pickups and any return journey or stops so the full cost can be checked.
Can I request a return trip or several stops?
Yes. Include your return date and time or each planned stop in your enquiry. Vehicle availability and any waiting or stopover fees must be confirmed before booking.
Will I need to leave the car at the border?
Requirements can vary by crossing, vehicle and traveller. Follow your booking information and instructions from officials at the crossing. Staying in the car throughout is not a promise that applies to every route.
Can you arrange child seats or large bags?
Please share children’s ages, the number of seats needed and details of large bags or pushchairs in advance. Availability, space and any extra costs are subject to confirmation.
Does submitting the form book my car?
No. An enquiry starts the conversation. The vehicle, price, payment arrangements and cancellation terms need to be agreed before your booking is confirmed.
Is a 15-minute pick-up guaranteed everywhere?
It applies in major urban areas when a suitable vehicle is nearby. Share your exact location, vehicle preference, passengers and luggage so support can confirm availability. Remote areas, specific models and busy periods require a separate check.
How do I confirm the vehicle and seating?
Include your model, seating, colour and equipment preferences in your enquiry. Your concierge will check availability and confirm the details before booking.
How do I change or cancel a journey?
Contact your confirmed support channel as early as possible with the enquiry or booking reference. Deadlines, charges and refunds depend on the terms agreed for that booking; check them before paying.
Should I report a flight delay?
Provide your flight number and contact support if your flight or meeting point changes. Pick-up timing, waiting arrangements and any charges are confirmed for the particular booking.
Does submitting the form charge me or book a car?
No. The website saves your enquiry and provides a reference. The full price, payment method and vehicle arrangements must be agreed separately. Local preview submissions do not notify customer support.
No matching questions. Please contact us.
Your next journey.
With HONGKONGGO.
Tell us where you are going, when you need to arrive and your preferred vehicle. Customer service is available 24 hours, with replies within 1 minute.